All orders are processed within 2-3 business days. Orders are not processed on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

other reasons for delays: 

  • Unforeseen circumstances 
  • Incorrect postal address
  • Change of order
  • Covid-19
  • Local public holidays 

We do our best to get your order out same day, to insure fast delivery.

Once order is handed over too couriers with chosen shipping method, we have no control. Please check your shipment confirmation email for tracking details and more information.

* Wholesale orders not eligible for free shipping 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Thic is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Customs, Duties and Taxes

Thic is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).